What is the difference between my Jibo App account and my (online) Jibo Customer Account?

Your Jibo App account is the account you use on your mobile device to set up and manage your Jibo robot. 

Your (online) Jibo Customer account is the account you can use on our support website, support.jibo.com to view your order information. This account is only helpful if you have purchased a Jibo. 

If you are a new Jibo user, you'll need to create an account using the Jibo app. See: Install the Jibo app.

Please note: Your app account and website account use the same email and password. Once you create an account on your phone, you can login to the website  the same credentials. 

If you are an Early Adopter and previously created a Customer Care Account on our website, you can use those same credentials to log into both the website and the Jibo app. If you forget your login, see: Change or reset my app password or Change my customer account password.

If you do not see your order information in your new account, it is possible that the accounts are not linked. Contact Customer Care and we will be happy to assist you further.

Please note: Your app account and website account use the same email and password. Once you create an account on your phone, you can login to the website  the same credentials. 

See Also:
Do I need to be signed in to the Jibo app to use Jibo?
Does everyone in the loop need a phone?


Still stumped?

Contact Support