How do I Install the Jibo app and create an account?

Please note: It is easiest if you complete these steps on your mobile device. 

  1. Install the Jibo app from Google Play (Android) or the Apple App Store (iOS).
  2. ​Open the Jibo app.
  3. Tap Get started.
  4. Enter your email address and a password in the Create Account screen, then tap Next. Remember that passwords must be: at least 8 characters long and contain at least one number and one uppercase letter. Passwords are allowed to use the following special characters: -_!$%@#£€*?&
    • This email address and password will also be used to create your online Jibo Customer Account. If you already have an online account, please use the same email address and password to sign in to the Jibo app.
  5. Tap Open email app on your phone to check your email for recent email with the subject "Account Activation." 
    • If you have not received the email, tap Resend Verification Email or check your spam or promotions filter.
  6. Open the email you’ve received from the Jibo app.
  7. ​Click Confirm my account in the email.
  8. You may need to sign in with your new information. If so, tap Sign In and enter the email and password you create, then tap Next
    • (Please note: If you used your computer to confirm your email address, you will need to return to the Get Started ​screen and sign in with the email and password you created.) 
  9. Tap the Add PhotoFirst NameLast NameGender, and Birthday fields on the About You screen to add your information, then tap Save.
  10. If you would like to occasionally receive text messages from Jibo (otherwise press Skip):
    1. Enter your Phone Number and tap Next to confirm your account.
    2. Enter the Confirmation Code you receive via text message, then tap Next.
  11. If you are using an iOS device, you may have the option to receive or decline push notifications. 
  12. You will then have the option to Set up a new Jibo or Join someone else's Jibo. The app will walk you through the steps for the option you select, see: Set up Jibo​.
    • You can wait to set up a Jibo and instead explore the Tips or Help tabs at the bottom of the screen. When you are ready to setup/connect to a Jibo, click on the Loop tab. 


Still stumped?

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