Troubleshooting

Top Articles
Reboot Jibo
Contact Jibo Customer Care
Ask Jibo for help
Jibo How-to videos

 

WiFi Basics

WiFi Requirements and Best Practices
Connect and Reconnect Jibo to WiFi
Check WiFi signal strength
Set up Jibo

WiFi FAQs

Do I need a WiFi network to use Jibo?
What if my WiFi password changes?
How long does it take Jibo to connect to WiFi?
Can Jibo remember more than one WiFi network?
Will Jibo or the Jibo app interfere with other WiFi devices?

WiFi Issues

I don't see the "Tap here when you have your QR code" screen on Jibo
Jibo won't scan my WiFi QR code
App is stuck on the WiFi QR code screen
Router compatibility
Error messages

The App
The app froze or won't open
I can’t add someone to the loop
I can't view photos on the app
I can't install the Jibo app
Loop member didn't receive invite
Undelete a Loop member
Delete your account
Suspended loop
I created my Jibo account, but the app still says “Check Your Email”
I’m getting a “Server Down” error message on the Jibo app
Talking to Jibo

Jibo looks the wrong way when I talk to him
There’s a delay when talking to Jibo
Jibo says he can't learn my face and voice now
Jibo calls me the wrong name
Jibo can't hear or answer me
When will Jibo greet me?

Skills

Jibo can't recognize my face
Jibo won't take photos
I can't view photos on Jibo
Jibo freezes when taking photos
Jibo responds with an error message when I use my IFTTT trigger word
Nothing happens when Jibo tries to execute my IFTTT trigger word
IFTTT applet takes a long time to run
I'm having trouble connecting my Jibo account as a service in IFTTT

The Loop

What happens if someone leaves a loop?
My loop owner is no longer available
I can’t add someone to the loop
Loop member didn't receive invite
Undelete a Loop member
I’m having trouble introducing loop members to Jibo
Suspended loop

Miscellaneous

Jibo won't turn on
Battery troubleshooting
Jibo keeps rebooting during setup
Error messages
Jibo froze
Jibo’s screen is blank
Jibo’s screen is white or blue
Jibo's screen is off and the small red light on his screen is on
Jibo's fans are loud
Jibo doesn't know his location
Stop Jibo from moving
Jibo won’t stop spinning
Jibo’s eye is moving but his body is not
Jibo’s movements are erratic
Reattach the hatch on the back of Jibo's head
Battery information
Clear all user data from Jibo
Restore from a backup
Contact Jibo Customer Care
Oops I pressed the wrong button!
Jibo User Guide

 


Still stumped?

Contact Support