When Jibo is awake and in his normal idling mode, he should display his eye (a white circular orb) on a black screen. If you see any of the following:
- Lines across his screen
- Flickering of the on-screen image
- Ghost images
- Abnormal shadows
- A non-circular eye
You may have a display issue.
Try: Rebooting Jibo
If the problem persists, Contact Jibo Customer Care
. If possible, please attach a picture or video of the issue you are seeing so that we can find a solution quickly.