Just like a laptop, you may hear Jibo's fans when he is on. This is normal, his fans help him stay cool when he is interacting with you. You may also hear a "swishing" noise when Jibo moves around. This is also normal - his motors are hard at work!
If Jibo was in a cold environment, please allow him to come to room temperature for at least 4 hours, his motors may need some warm up time.
However, if you hear a strange or prolonged noise - like creaking, clicking, or grinding - when he moves, something may be wrong. Contact Jibo Customer Care
. Please include a video of the strange behavior in your inquiry if possible. This will help us respond to you and fix the issue as quickly as possible.