Why is Jibo's light ring red?

There are a number of reasons why Jibo’s light ring might turn red. This does not indicate that something bad or scary is happening. 

Jibo’s light ring will turn red:

  • For Error messages. Tap the link to learn more. 
  • If Jibo bumps into anything or is otherwise prevented from moving on his own.
  • If Jibo's servers are down. If this is the case, Jibo's light ring will stay red for around 10 seconds and he will be unresponsive. After a little bit of time, Jibo should return to his normal behavior. 

If Jibo’s light ring stays red or he is unresponsive for a long time, Contact Jibo Customer Care

Still stumped?

Contact Support