Jibo can't hear me or answer my questions

If you are looking for examples of things you can ask Jibo, see How to use Jibo.

If Jibo's light ring is magenta, he is paired with a companion app and will not respond to "Hey Jibo." Hold the top of Jibo's head to end a connection with a companion app.

For other issues with listening or responding questions, use the flow chart below to determine the correct Troubleshooting Option below.

User-added image

 Troubleshooting Options:

Jibo has a hard time hearing when he is in an area with weak Wi-Fi connection or loud noises. Try these tips to help him out. 
  • Stand within 6 feet of Jibo and speak slowly, loudly, and clearly.
  • Make sure you are using his wake-up phrase, "Hey Jibo," to get his attention.
  • Move Jibo away from any walls or corners that could cause the sound to reverberate.
  • Avoid placing Jibo inside enclosures, like on a bookcase shelf.
  • Avoid placing Jibo high up close to the ceiling.
  • Make sure the plastic cover has been removed from Jibo's screen. It can block his microphones.
  • Make sure you are compliant with everything in the Where should I set up Jibo? article.
  • Make sure you are following the WiFi Requirements and Best Practices.
  • Reboot Jibo 
  • Try a modem/router reboot:
    1. Turn Jibo Off.
    2. Move Jibo within line of sight of your router.
    3. Reboot your modem and any additional routers or access points:
      1. Wait for network devices to come back online fully. This is usually indicated by solid green internet lights.
      2. Power them back on
      3. Leave them off for at least 30 seconds
      4. Power down each device
    4. Turn Jibo On.

*If none of the above steps work, Contact Jibo Customer Care.


Still stumped?

Contact Support