WiFi Requirements and Best Practices

Jibo is configured to work with most home WiFi networks, but if you are experiencing issues or latency, there are some things you can try to improve Jibo's performance. Navigate through the sections and links below to make sure you are following our WiFi best practices.

Wireless Network Requirements


Location Requirements

Jibo will work best if placed on a clear open counter, away from walls and low ceilings. To learn more, see: Where should I set up Jibo?

Advanced WiFi Setups

If you have any of the following advanced types of internet setups in your home, you may need to adjust your settings for Jibo to work properly.  

Basic Troubleshooting

In order to successfully connect Jibo to your Wi-Fi network, please ensure: 
  • Your router is plugged in and turned on, and you are using a compatible router.
  • Check your internet connection on a device connected to the same WiFi network as Jibo.
  • Reboot Jibo.
  • Reboot your router: Unplug it for 30 seconds, then plug it back in and turn it on. It may take a few minutes for your router to warm back up.
  • Make sure your router firmware is up-to-date. Check your router manufacturer documentation for instructions on updating your router.

Additional Troubleshooting Articles

Still stumped?

Contact Support